Privacy Policy

Information We Collect

When you use Ratna Tatva, we collect information you provide directly: your name, email address, phone number, and delivery address when you create an account or place an order. We also collect basic usage data such as pages visited and products viewed to improve your experience.

How We Use Your Information

• To process and deliver your orders
• To send order confirmations and shipping updates via email
• To manage your account and provide customer support
• To process payments securely via Razorpay
• To improve our website and product offerings

Data Sharing

We do not sell your personal data. We share your information only with third-party service providers who help us operate our business:

• Razorpay — for payment processing
• Shiprocket — for order shipping and delivery
• Resend — for transactional email delivery
• Cloudinary — for image hosting
• Supabase — for secure data storage

Cookies

We use cookies to keep you logged in and to track referrals for our affiliate program. The referral cookie (ratna_ref) is stored for 30 days to credit the team member who referred you. You can disable cookies in your browser settings, though some features may not work correctly.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time. Contact us via WhatsApp at +91 96738 50044 and we will respond within 7 business days.

Data Security

All data is stored securely on Supabase (PostgreSQL). Passwords are hashed with bcrypt and never stored in plain text. Payment data is handled entirely by Razorpay — we never store your card or UPI details.

Contact

For any privacy-related questions, reach us on WhatsApp at +91 96738 50044.